Privacy Policy

Effective Date: May 1, 2025

At Permanent Lights Calgary your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using our website https://permanentlightscalgary.ca, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the personal information necessary for the purposes identified below. This may include:

• Contact Information:such as your name, email address, phone number, and mailing address.
• Service Information:details about your project inquiries or services requested.
• Technical Data:such as your IP address, browser type, device type, access times, and pages visited (collected automatically through analytics and cookies).

2. How We Use Your Information

We use your personal information to:

• Communicate with you and respond to inquiries;
• Provide and manage our services;
• Send estimates, invoices, or service confirmations;
• Improve our website and customer service;
• Meet legal and regulatory requirements;
• Send marketing communications, where consent has been given.

We will not collect, use, or disclose your personal information for any purpose other than those stated without your consent or as authorized by law.

3. Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, contact us at the email provided below.

4. Disclosure of Your Information

We may disclose your information:

• To service providers who assist us with business operations (e.g., payment processing, web hosting), under strict confidentiality;
• When required by law or a regulatory authority;
• In the event of a business transfer (e.g., merger or sale).

We do not sell or rent personal information to third parties.

5. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When it is no longer required, we securely destroy, erase, or anonymize it.

6. Protection of Personal Information

We implement appropriate security safeguards to protect personal information from unauthorized access, use, or disclosure. These measures include physical, organizational, and technological protections.

However, no method of transmission over the internet is entirely secure. We encourage users to take precautions when sharing information online.

7. Your Rights

Under Alberta’s PIPA, you have the right to:

• Access your personal information held by us;
• Request corrections to inaccurate information;
• Withdraw consent for the use of your information (subject to legal obligations).

To make a request, please contact us using the information at the end of this policy. We will respond within the timeframes required by law.

8. Use of Cookies and Analytics

Our website may use cookies and similar technologies to improve your experience and collect anonymous usage data. You can manage your cookie preferences in your browser settings.

We may also use tools like Google Analytics to better understand user behavior and improve our website. This data is anonymous and not linked to identifiable individuals.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to read their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or for other operational reasons. Changes will be effective upon posting on our website. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:

Permanent Lights Calgary
 Email: info@permanentlightscalgary.ca
 Phone: (587) 324-9681
 Mailing Address: 290 Autumn Cir SE, Calgary, AB T3M 0J8

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta at https://oipc.ab.ca.